General Terms and Conditions of Sale

1. Introduction

These Terms and Conditions of Sale (hereinafter "T&Cs") define the rights and obligations between www.monsieurtrottinettes.be (hereinafter "Monsieur Trottinettes") and any person wishing to make a purchase on the website (hereinafter "Customer").

By confirming an order, the Customer fully accepts these T&Cs. Any modification requires written agreement. In case of dispute, the applicable rules will be those related to distance selling in accordance with Belgian law of December 21, 2013, implementing Title VI "Market Practices and Consumer Protection".

Monsieur Trottinettes reserves the right to modify these T&Cs at any time. The new terms will apply as soon as they are published online for any purchase made thereafter.

2. Scope

These terms govern online sales of products and services offered by Monsieur Trottinettes on www.monsieurtrottinettes.be, particularly regarding ordering, payment, delivery, and consumer rights.

3. Products and Services

The products offered on www.monsieurtrottinettes.be are available while stocks last. Each product is described with its essential features (composition, compatibility, usage, etc.).

Images on the website are for illustrative purposes only. Monsieur Trottinettes reserves the right to modify its catalog at any time.

Sales are open to customers residing in Europe.

4. Prices

Prices displayed are in euros (€), including all applicable taxes (TTC). Shipping costs are extra and calculated based on the delivery destination.

Monsieur Trottinettes reserves the right to change its prices at any time, but the price applicable will be the one in effect at the time of order confirmation.

5. Order and Payment

To place an order, the Customer must create an account on www.monsieurtrottinettes.be. They can then select products, choose a secure payment method (Bancontact, VISA, Credit Card, SOFORT...), and confirm their purchase.

A confirmation email will be sent upon order validation.

Contact: info@monsieurtrottinettes.be
Phone: 0485/27 69 93

6. Right of Withdrawal

In accordance with Directive 2011/83/EU and Belgian law of December 21, 2013, the Customer has a period of 14 calendar days from receipt of their order to exercise their right of withdrawal, without justification or penalties.

6.1. How to Exercise the Right of Withdrawal

  • The Customer must notify their withdrawal by email to info@monsieurtrottinettes.be or via a withdrawal form available on request.
  • Products must be returned in perfect condition, complete, and in their original packaging.
  • Return shipping costs are borne by the Customer, except in cases of error on our part.

6.2. Refunds

Once the product is returned and verified, Monsieur Trottinettes will issue a refund within 14 days using the original payment method.

Exceptions:

  • Customized or made-to-order products.
  • Opened products that cannot be returned for hygiene reasons (e.g., batteries, chargers).

7. Warranty

All products are covered by the legal warranty against hidden defects and non-compliance (Articles 1641 et seq. of the Civil Code).

In case of defect, the Customer can contact our customer service at info@monsieurtrottinettes.be to arrange a replacement or refund.

8. Liability

Monsieur Trottinettes cannot be held responsible for:

  • Website interruptions or malfunctions.
  • Damage caused by improper product use.
  • External attacks (viruses, hacking, etc.).

9. Intellectual Property

All elements of the www.monsieurtrottinettes.be website are protected by copyright and intellectual property laws. Any reproduction without permission is strictly prohibited.

10. Personal Data

Monsieur Trottinettes complies with the GDPR (General Data Protection Regulation). Customers can request access, modification, or deletion of their personal data by contacting info@monsieurtrottinettes.be.

11. Governing Law and Disputes

These T&Cs are governed by Belgian law. In the event of a dispute, an amicable solution will be sought first. Failing agreement, the competent courts will be those of the Customer's residence or the headquarters of Monsieur Trottinettes.