Error codes on your electric scooter's meter play a key role in troubleshooting. Although they may sometimes seem vague, or combine with other errors, they often provide valuable clues as to which parts may be faulty. If your scooter exhibits frequent faults, such as impossible starts or sudden stops, the display of an error code on the screen may indicate the specific problem.
These codes are important tools for identifying the source of the malfunction and determining whether a home repair is feasible or whether professional intervention is required. For precise interpretation, refer to your electric scooter's manual. Also, be sure to consult the latest information by contacting the manufacturer directly, or by using the associated app via Bluetooth to obtain the latest codes and their meaning.
WHERE TO FIND A REPAIR SERVICE FOR YOUR ELECTRIC SCOOTER WHEN ERROR CODES APPEAR?
When your electric scooter malfunctions or encounters a misunderstood error code, it's essential to seek the expertise of qualified professionals. At Monsieur Trottinettes, our team of specialized technicians is on hand to offer you comprehensive assistance, whether by email, telephone or directly in our workshops.
Dedicated customer service: If you're having trouble with an error code or a technical problem, our customer service team is ready to help. Our experts are on hand to guide you through the interpretation of error codes and provide precise advice on the steps you need to take to resolve the problem.
Personalized support: If you have a technical problem, our team will help you select the parts you need and assist you throughout the repair process. Whether you need a quick consultation or a more in-depth intervention, we are committed to providing you with the support you need.
Contact us : We offer several ways for you to contact us to get the help you need. Please feel free to contact us using the method that suits you best.
By e-mail: info@monsieurtrottinettes.be
By phone: +32 487 46 89 84
Repair workshop Brussels: 42, Oudstrijdersstraat 1830 MACHELEN
Charleroi repair workshop: 97, Rue Joseph Bolle 6240 FARCIENNES
When you call on us, you benefit from fast, expert assistance, guaranteeing that your scooter is back in top condition as quickly as possible. Our commitment is to provide you with an exceptional customer service experience, enabling you to enjoy your electric scooter with complete peace of mind.
WHAT TYPES OF BREAKDOWNS ARE FREQUENTLY REPORTED ON ELECTRIC SCOOTERS ?
As with all technical equipment, electric scooters can occasionally break down. Here are the most frequently observed problems with electric scooters :
I. THE SCOOTER WON'T START
- Battery problem: A faulty or uncharged battery may be the cause of the problem.
- Electronic failure: A problem in the electronic system may prevent starting.
- Faulty start button: The start button may not work properly.
II. BRAKES
- Broken cable: The brake cable may break, rendering braking ineffective.
- Adjustments: Brakes must be adjusted regularly to ensure correct operation.
- Damaged handle : Brake handle may break if dropped or worn.
- Worn parts: Brake pads and other components wear out and need to be replaced periodically.
III. BATTERY
- Overcharging: Overcharging can damage the battery and shorten its life.
- Reduced autonomy: A dead battery does not hold a charge for as long.
- Charging error : Problems may occur during charging, preventing a complete recharge.
- Charging problem: The battery may no longer charge properly due to an internal fault.
IV. TIRES
- Wear: Tires wear out over time and need to be replaced to ensure safe driving.
- Punctures: Tires can go flat, especially on uneven surfaces.
V. ACCELERATOR
- Broken part: A part of the gas pedal may break, requiring repair or replacement.
- Irregular acceleration: Abnormal acceleration response may indicate a problem with the gas pedal or controller.
- Lack of response: The gas pedal may be unresponsive due to a mechanical or electronic problem.
VI. MOTOR
- Lack of propulsion: The motor may stop working properly due to an internal fault or connection problem.
VII. ELECTRONICS
- Controller error: The controller, which manages the electric controls, may display errors or fail to operate correctly.
- Unable to start: Electronic problems may prevent the scooter from starting.
HOW TO AVOID BREAKDOWNS AND ENSURE OPTIMUM USE ?
To avoid frequent breakdowns and keep your electric scooter running at peak performance, it's vital to follow certain daily maintenance guidelines. Here are a few recommendations to prevent problems and keep your scooter in top condition
Maintain your battery regularly: The battery is essential to the smooth operation of your scooter. Make sure you charge it correctly, avoid incomplete charge cycles, and don't let the battery discharge completely before recharging it.
Check frequently: Schedule regular checks to assess the overall condition of your scooter. This allows you to detect potential problems and correct them before they become serious.
Clean your scooter: Perform regular cleaning to remove TV room, especially around mobile and electrical components, to avoid build-up that could cause malfunctions.
Ride carefully: Drive carefully to avoid accidents and violent shocks that could damage the internal components of your scooter.
Avoid riding in the rain: Although your scooter is designed to withstand water, it's best not to ride in the rain to prevent water from penetrating and damaging electronic components.
Let your scooter rest if the motor overheats: If you notice that the motor is overheating, let it cool down before resuming use. This helps prevent potential damage to the motor and other components.
Don't leave your charger permanently connected: Unplug the charger once the battery is fully charged. Leaving the charger permanently connected can damage the battery and shorten its life.
By following these practical tips, you'll help extend the life of your electric scooter and minimize breakdowns. Regular maintenance combined with careful driving is essential to keep your scooter running at its best.
ERROR CODES BY ELECTRIC SCOOTER MODEL
XIAOMI model :
M365 ⎮ Pro ⎮ Pro 2 ⎮ Essential ⎮ 1S
Xiaomi uses two methods to report malfunctions on its scooters : some error codes shown on the display and sequences of beeps. The text codes give you a direct explanation of the problem, while the beeps, alternating between long and short, also indicate the nature of the error. These indicators enable you to quickly diagnose the source of the fault and take effective remedial action..
LIST OF ERROR CODES ON THE DISPLAY
| 10 | Communication error between display and controller |
| 11 | Motor phase A error |
| 12 | Motor phase B error |
| 13 | Motor phase C error |
| 14 | Connection error between throttle and controller |
| 15 | Brake sensor error |
| 18 | Motor sensor error |
| 21 | Communication error with the battery management system (BMS) |
| 22 | Incorrect BMS password |
| 23 | Incorrect BMS serial number |
| 24 | Battery voltage problem |
| 26 | Problem storing data in memory (check the controller) |
| 27 | Incorrect controller password (problem reading serial number or activation information) |
| 28 | Problem with the MOSFET transistor (incorrect state - defective transistor) |
| 29 | Problem with the MOSFET transistor (invalid low state - defective transistor) |
| 31 | Software error (please load new software if possible) |
| 35 | Incorrect electric scooter serial number (motor controller) |
| 39 | Incorrect electric scooter battery temperature |
| 40 | Incorrect engine temperature |
LIST OF ERROR CODES INDICATED BY A SOUND (BEEP)
| 1 LONG | Communication with the panel is defective |
| 1 LONG + 1 SHORT | Phase A of the motor current is defective |
| 1 LONG + 2 SHORTS | Phase B of the motor current is defective |
| 1 LONG + 3 SHORTS | Phase C of the motor current is defective |
| 1 LONG + 4 SHORTS | Acceleration sensor reading incorrect |
| 1 LONG + 5 SHORTS | The brake sensor reading is incorrect |
| 1 LONG + 8 SHORTS | The motor sensor reading is incorrect |
| 2 LONGS + 1 SHORT | Communication failure with BMS |
| 2 LONGS + 2 SHORTS | Wrong BMS password |
| 2 LONGS + 3 SHORTS | Non standard BMS serial number |
| 2 LONGS + 4 SHORTS | Incorrect system voltage |
| 2 LONGS + 6 SHORTS | Incorrect flash memory write operation (check controller) |
| 2 LONGS + 7 SHORTS | Wrong controller password |
| 2 LONGS + 8 SHORTS | One state of the MOSFET is defective |
| 2 LONGS + 9 SHORTS | One state of the bottom of the MOSFET transistor is defective |
| 3 LONGS + 1 SHORT | Software skip error |
| 3 LONGS + 5 SHORTS | Incorrect electric scooter serial number |
| 3 LONGS + 9 SHORTS | Incorrect battery sensor temperature |
| 4 LONGS | Incorrect sensor temperature |
SEGWAY-NINEBOT Model :
Segway ES1 - ES2 - ES3 - ES4 - E22E - E25E - E45E ⎮ Ninebot Max G30 P ⎮ Ninebot Max G30 L ⎮ Ninebot G30D II Max ⎮ Ninebot G30 Max
When a fault is detected, Segway Ninebot electric scooters display an error code directly on the speedometer, allowing the user to quickly identify the problem and take the appropriate measures to remedy it.
| 10 | Communication between dashboard and controller is incorrect |
| 11 | Phase A of the motor is incorrect |
| 12 | Phase B of the motor is incorrect |
| 13 | Phase C of the motor is incorrect |
| 14 | Throttle sensor problem |
| 15 | Problem with the brake sensor |
| 16 | Incorrect MOS battery replacement |
| 17 | External battery replacement MOS is incorrect |
| 18 | Problem with the engine sensor |
| 19 | Incorrect battery voltage |
| 20 | Tension de la batterie externe incorrecte |
| 21 | Communication with battery failed |
| 22 | Battery password error |
| 23 | Incorrect default battery serial number |
| 24 | System voltage detection is incorrect |
| 26 | Flash memory error |
| 27 | Order code error |
| 28 | Problem with MOSFET transistor (invalid state) |
| 29 | Problem with MOSFET transistor (invalid low state) |
| 31 | Software error |
| 35 | Invalid scooter serial number |
| 39 | Incorrect battery temperature |
| 40 | Incorrect control board temperature |
| 41 | Incorrect external battery temperature |
| 42 | External battery communication error |
| 43 | External battery code error |
| 44 | Incorrect external battery serial number |
| 45 | Deep discharge of the internal BMS cell |
| 46 | Deep discharge of the BMS external cell |
| 47 | Internal BMS communication error |
| 48 | External BMS communication error |
| 49 | Incompatibility of the BMS internal flash memory |
| 50 | Incompatibility of the BMS external flash memory |
KUGOO Model :
Kugoo S1 ⎮ Kugoo X1 ⎮ Kugoo G2 ⎮ Kugoo ES2 ⎮ Kugoo M4 ⎮ Kugoo M4 Pro ⎮ Kugoo G-Booster ⎮Kugoo G3
Error codes for Kugoo e-scooters appear on the LCD screen, accompanied by a warning symbol. Please note that Kugoo regularly modifies the controllers on its e-scooters, which may lead to variations in the error codes.
| 0 | Standard condition |
| 1 | Motor error |
| 2 | Accelerator (throttle) error |
| 3 | Controller error |
| 4 | Brake lever error |
| 5 | Protection against undervoltage |
| 6 | Communication error between display and controller |
| 7 | Controller-display communication error |
ZERO Model :
Zero 10X ⎮ ZERO 11X
The error code number for Zero electric scooters is clearly displayed on the screen, enabling the user to consult it quickly in order to diagnose and resolve any technical problems.
| 1 | Potential problem with the meter |
| 2 | Brake problem |
| 3 | PAS sensor error |
| 6 | Battery voltage too low |
| 7 | Motor error |
| 8 | Accelerator (throttle) error |
| 9 | Controller error |
| 10 | Communication reception problem between dashboard and controller |
| 11 | Communication transmission problem between dashboard and controller |
| 12 | BMS communication error |
VSETT Model :
VSETT 8+ ⎮ VSETT 9+ ⎮ VSETT 10+
VSETT electric scooters display error codes directly on the LCD display, enabling the user to easily identify any malfunction and take the necessary action.
| 0 | Standard condition |
| 1 | Potential problem with the meter |
| 2 | Brake problem |
| 3 | PAS sensor error |
| 6 | Battery voltage too low |
| 7 | Motor error |
| 8 | Accelerator (throttle) error |
| 9 | Controller error |
| 10 | Communication reception problem between dashboard and controller |
| 11 | Communication transmission problem between dashboard and controller |
| 12 | BMS communication error |
S866 DISPLAY ERROR CODES
| E00 | Standard condition |
| E01 | Reserved |
| E02 | Brake error |
| E03 | Assist sensor error |
| E04 | 6KM/h push mode |
| E05 | Speed lock system (cruise mode) |
| E06 | Battery low voltage protection |
| E07 | Motor error |
| E08 | Accelerator (throttle) error |
| E09 | Controller error |
| E10 | Communication reception error |
| E11 | Error sending communication |
| E12 | BMS communication error |
| E13 | Head light error |
Jeep Model :
2xe AVENTURER
Jeep electric scooters display error codes directly on the LCD display, enabling the user to easily identify any malfunction and take the necessary action.
| E01 | Protection against current overloads |
| E02 | Voltage-based protection |
| E03 | Protection against overvoltage |
| E04 | Engine malfunction |
| E05 | Malfunction of the control unit MOS |
| E06 | Malfunction of the control unit MOS |
| E07 | Control unit signal error |
| E08 | Overheating protection |
| E09 | Throttle malfunction |
| E10 | Brake lever sensor malfunction |
| E11 | Headlight malfunction |
| E12 | Display communication error |
| E13 | Start button malfunction |