1. Available payment methods
VISA, MasterCard, Bancontact/MisterCash or iDeal.
2. Secure payments
For secure online payments, we collaborate with the company Stripe. Unquestionably one of the leaders in the field of online payment for e-commerce, the Stripe Payments system guarantees you a 100% secure payment. If you pay with Bancontact/MisterCash, Visa or Mastercard, the transaction always goes through a Stripe site protected by different firewalls. The transaction takes place directly between you, the buyer, and Stripe. Neither MONSIEUR TROTTINETTES nor other parties have access to your card number or any other information. Stripe verifies, among other things, the validity and number of your card as well as the access rights to your credit card. Stripe reports to MONSIEUR TROTTINETTES that everything is in order and payment is made. Thus, your payment is immediately validated and we can immediately proceed to the shipment of your order.
3. Refunds
As soon as we receive your items from our e-commerce department, we will start the refund process. We do our best to ensure that you are reimbursed within 3 working days. The refund will be made to the account associated with the credit card used for payment.